How Your Complaints Are Handled
Airlines are great at making excuses, and they often succeed in convincing the DOT that they should not be held responsible for ACAA violations. We do our homework to ensure that all legitimate complaints are validated and charged to the airline.
Here's a look into our complaint handling process.
Traveler submits complaint details via our web form.
Have you taken a flight recently? Did the airline refuse to accommodate your seating request? Deny preboarding? Fail to return your wheelchair promptly? Damage it? If so, please let us know via our complaints form.
We format the complaint into the detailed legal language that heads off airline excuses and send it to you for approval.
If your complaint suggests a true violation of regulation or law, we'll identify the regulation and discount common airline excuses before they are made. Our final written product will be sent for your confirmation and approval.
We submit your complaint to the DOT and await their investigation and ruling.
We'll submit the complaint to the USDOT, alleging that your civil rights were violated. They will open a formal investigation of the airline.
Rulings are typically issued within 3 to 6 months, and we will forward the decision to you via email.
Passengers cannot sue airlines for disability discrimination, so the best reward is a DOT complaint that is confirmed to be a violation. Once the ruling has been made, we'll notify you of the result.
Start the process
Our simple form takes only a few minutes to fill out. We'll get started on your complaint right away.
Submit a Complaint